FURRY’s Return Policy:
Each collar and leash is handmade upon being ordered, and therefore cannot be returned or exchanged except in the rare case of a manufacturing defect.
Please keep in mind that pets can be quite unpredictable (another reason why we love them!) and it is not possible to know how each pet will treat their accessories. We stand by the quality of our products, however they are meant to be worn as a fashion statement and not for rough play.
Your pet’s new accessory should be treated and cared for like fine jewelry. Please remove your pet’s collar prior to bathing. To clean the rhinestones, use an extra soft toothbrush and a gentle soap. Dry with a soft towel. Please do not use liquid cleansers as they tend to damage the rhinestones.